Refund & Return Policy

Welcome to Emirah Royal.

We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase or order number is required.

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.

Non-Returnable Items

The following items cannot be returned:

• Personal care products

• Beauty items

• Customized products

• Sale or clearance items

• Gift cards

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–10 business days.

• The refund will be issued to your original payment method.

Shipping fees are non-refundable unless the product received was damaged or incorrect.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the item

We will arrange a replacement or refund as quickly as possible.

Exchange Policy

We only replace items if they are defective, damaged, or incorrect.

Order Cancellation

Orders can only be cancelled within 2 hours of placing the order. Once the order has been processed or shipped, cancellation may not be possible.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Email: mshafiquepro@gmail.com

Thank you for shopping with Emirah Royal.